FREE SHIPPING & SHIPPING INFO
GET FREE SHIPPING
when you buy any 3 or more items!
That's right - As soon as your shopping cart contains any 3 items, your shipping is FREE! Eligible for ground shipped orders going to the same address only.
And if you only order one or two items, shipping is just $7.50 per item!
WE TAKE SHIPPING SERIOUSLY
... SO YOU DON'T HAVE TO
- We ship orders out of our nursery on Mondays, Tuesdays and Wednesdays.
- If your order arrives by Tuesday night, we'll get it out within 24 hours, otherwise it will go out the following Monday.
- We ship using UPS.
- Depending on your location, you should receive your plants within 2-7 days from the date we ship them. Most orders average 2-3 days.
- Our system automatically emails a notification to you with shipping and tracking information as soon as we ship your plants. Be sure your email is entered in correctly when you are checking out, this is the main cause for not getting notified. If you do not received your order, please email us at Happiness@TropicalPlants.com.
Changing your delivery address
If you want to change the delivery address of your order and it has not already left our greenhouses, we will do our best to modify the delivery. Please send us an email to: Happiness@TropicalPlants.com. No guarantee, but we will try our best.
If the order has already shipped, please go to UPS.com or Fedex.com. Sign up there to make changes to delivery addresses.
Packages arriving in bad condition
On occasion, UPS and FedEx may handle some packages a bit too rough for your plant's liking. Please open your package immediately and document any damage with your camera. Call us at 800-668-3358 or email us at Happiness@TropicalPlants.com (preferably with your photos) and let us know what happened. Also refer to our Guarantee.
If you need us to hold an order for you, we can for a short time. In the warm months we can only hold orders for a week or two. The plants grow so fast they can become too large to ship very quickly. In the Winter things grow a lot slower and we hold orders due to bad weather a lot better. So if you are not going to be home the week you order, just drop us an email and we will be glad to hold your order.
Do you ship all year long? Yes! In the cold Winter and hot Summer months we check each order destination to be sure the temperature is safe to ship your live plant. When the temperature borders on the "too cold" to ship side, we may choose to ship your plants with a heat pack at no extra charge. If the temperature is still "too cold" to ship, we will hold your order in the warmth of our greenhouses until we can find a safe window of shipping weather and you will be notified via email.
Do you ship with heat packs? No need to request one. We will check the weather in your area and add one if the temperature is below safe shipping levels.
Do you charge extra for heat packs? No.
What do I do if my plants are damaged by the cold? Please take good photos of the box, packing materials and the plants and send them to: Happiness@TropicalPlants.com.